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Privacy Policy

1. Who We Are

 

Stella Matutina Care Home (“we”, “us”, or “our”) is a residential care home located in Lytham St Annes, Lancashire. We are committed to protecting and respecting your personal privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

  • Website Address: https://www.stellamatutinacarehome.co.uk

  • Data Controller: Stella Matutina Care Home

  • Address: 16 Clifton Drive, Ansdell, Lytham St Annes, FY8 5RQ

  • Phone: 01253 734 834

  • Email: manager@scjm.org

 

2. Information We Collect

 

We collect personal information when you interact with our website, submit an enquiry, or apply for a role. This includes:

  • Contact & Enquiry Forms: Name, email address, telephone number, and any details provided regarding care requirements for yourself or a relative.

  • Careers & Job Enquiries: Name, contact details, role of interest, and employment history provided via speculative job enquiry forms.

  • Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited (collected automatically via cookies and essential analytics).

 

3. How We Use Your Information

 

We process your personal data for the following lawful purposes:

  • To Respond to Enquiries: Processing information submitted via our contact forms to answer questions about residential care, respite stays, day care, or booking a personal tour (Legitimate Interest / Pre-contractual steps).

  • To Process Job Applications: Reviewing career enquiries and evaluating candidate suitability (Legitimate Interest / Pre-contractual steps).

  • To Maintain Site Security: Protecting our website from spam, abuse, and technical failures (Legitimate Interest).

  • Legal Obligations: Complying with regulatory requirements established by the Care Quality Commission (CQC) and UK health and safety authorities.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

 

4. Cookies & Analytics

 

Our website uses cookies (small text files stored on your device) to ensure essential functionality, facilitate form submissions, and understand how visitors navigate our site.

  • Essential Cookies: Necessary for the website to function securely and allow form submissions.

  • Third-Party Embedded Content: Pages on this site may include embedded content (such as social media feeds, Google Maps, or video players). Embedded content from third-party sites behaves in the exact same way as if the visitor has visited that external website. These external sites may collect data, use cookies, or track your interaction.

You can adjust your browser settings to block or disable cookies, though some website features may not function as intended.

 

5. Who We Share Your Data With

 

We keep your information confidential. However, we may share personal data in limited situations:

  • Service Providers: Trusted technical partners who host our website, manage IT support, or process automated spam detection on contact forms.

  • Regulatory & Legal Authorities: If required by law, court order, or regulatory bodies such as the Care Quality Commission (CQC) or local safeguarding authorities.

 

6. How Long We Retain Your Data

 

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected:

  • Enquiry Forms: Contact details and messages submitted regarding care services are retained for as long as needed to handle your inquiry, or up to 12 months if no further services are contracted.

  • Career Enquiries: Job application data is retained for up to 6 months following recruitment decisions, unless consent is given to hold details for future openings.

  • Administrative Records: Where an enquiry leads to a care admission, relevant records are retained in compliance with CQC and statutory health record retention guidelines.

 

7. Your Data Protection Rights

 

Under UK data protection laws, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Request corrections to incomplete or inaccurate data.

  • Right to Erasure: Request the deletion of your personal data where there is no legal requirement for us to keep it.

  • Right to Restrict or Object: Object to or request restriction of our processing of your personal data.

  • Right to Data Portability: Request the transfer of your data to another service provider.

 

To exercise any of these rights, please contact our Home Manager at manager@scjm.org or call 01253 734 834.

 

8. How We Protect Your Data

 

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or loss. Our website uses secure HTTPS encryption to protect information submitted via online forms.

 

9. Complaints & Supervisory Authority

 

If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can resolve the issue. You also have the right to lodge a complaint at any time with the UK supervisory body:

 

  • Information Commissioner’s Office (ICO)

    Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

    Telephone: 0303 123 1113 | Website: https://ico.org.uk